Our Guarantee

Welcome to a company that recognises you need more than just the weekly rent; that service is more than just a smile; and that maximising your income is more important than ever.

The RE/MAX Success team is passionate about Property Management and delivers a diverse range of experience and expertise. We’re confident our processes and systems will deliver consistent results. Our Service Guarantee to you ensures we are committed and accountable for our performance. This outlines from the commencement of our appointment as your Property Manager what we will do for you, how we do it and how long it will take us to do.

We encourage you to explore our Service Guarantee for yourself – we want you to be as confident as we are in the management we deliver!

Service Guarantee

RE/MAX Success will undertake the following actions when listing your property for rent:

  • Respond to telephone calls, emails and faxes within 4 business hours;
  • Advertise for tenants online on all popular websites with a high profile package (at our cost for your initial let) within 24 hours of receiving our signed appointment;
  • Advertise for tenants in our prominent window display within 24 hours of receiving our signed appointment;
  • Provide professional external photography (at our cost) and use high quality internal photos for marketing;
  • Erect a “For Rent” sign when applicable within 2 business days;
  • Promote your property directly via email or SMS notification to all ‘matched tenants’ in our prospective tenant database within 1 hour of listing the property online;
  • Provide availability to show your property 7 days a week;
  • Accompany all prospective tenants at property inspections – we do not hand out keys;
  • Contact you with regular feedback and provide a detailed inspection & marketing performance report weekly;
  • Notify you within 1 hour of receiving a tenancy application;
  • Complete thorough tenant reference checks including tenant database enquiries within 24 hours of receiving a tenancy application;
  • Interview all prospective tenants prior to approval of tenancy application;
  • Present you with completed tenancy applications for approval immediately upon completion of verification process;
  • Prepare Tenancy Agreement and ancillary documents and execute contract signing with approved tenants within 48 hours of approval;
  • Receive initial payment towards bond immediately upon signing of Tenancy Agreement;
  • Provide you with a copy of the completed Tenancy Agreement within 2 business days;
  • Prepare a detailed Entry Condition Report and inventory with supporting photos on the approved form within 48 hours prior to tenancy commencement;
  • Ensure full rental bond and applicable rent is received prior to releasing keys and Entry Condition Report to the tenant; and
  • Provide you with a copy of the completed Entry Condition Report within 2 business days.

During the ongoing management of your property, RE/MAX Success will:

  • Respond to telephone calls, emails and faxes within 4 business hours;
  • Carry out routine inspections a maximum of 4 times a year (as applicable);
  • Provide tenants with written feedback at the time of the inspection;
  • Provide a detailed inspection report to you within 2 business days;
  • Address emergency repairs immediately;
  • Notify you of all repairs and maintenance reported to our office and/or noted by our team within 8 business hours;
  • Inspect any work where the invoice value is over $1,000 prior to approving payment in accordance with your instructions;
  • Conduct comparative market review 3 months prior to the expiration of a fixed tenancy and 6-monthly for a periodic tenancy;
  • Seek your tenancy instruction based on our recommendation;
  • Administer necessary tenancy documentation and keep you informed of the process to conclusion;
  • Provide a copy of the fully signed Tenancy Agreement (if renewed) to you within 2 business days;
  • Notify you within 8 business hours if the tenant elects to vacate the property and seek confirmation of your reletting instructions;
  • Initiate marketing process as outlined above;
  • Monitor rent payments daily and contact tenant once payment is 2 days overdue;
  • In the instance a payment is 7 clear days in arrears, we will provide you with a copy of the formal Breach Notice issued to the tenant;
  • Contact you should payment remain outstanding for your instructions;
  • Administer all funds through an audited trust account;
  • Disburse rental funds from our trust account in accordance with your instructions as scheduled per our Disbursement Calendar;
  • Provide a detailed statement with each disbursement;
  • Provide a Financial Year Statement with your monthly statement at the end of June annually;
  • Conduct a final handover inspection within 3 days of a tenant vacating;
  • Advise you of the final inspection result within 8 business hours;
  • Correctly administer the rental bond;
  • Publish monthly informative newsletters on our website;
  • Always deliver expert advice in regard to the application of relevant legislation; and
  • Supply free sales advice and written market appraisal upon request.